Improving Nissan’s sales and service quality

Nissan continues to improve not only vehicle quality but also quality of service at Nissan dealerships seeking to exceed customer expectations at all touch points. Through effective management of sales and service quality at dealerships in major markets around the world, we strive to improve Customer Satisfaction (CS) by adhering to the Nissan Sales and Service Way (NSSW).

Nissan Sales and Service Way (NSSW)

Updating global dealership standards

Shift to a more customer-centric company

Improving serviceability

Global NISTEC & NISAC program