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SUPPLEMENTAL NISSAN NEWS From: Corporate Communications Dept.
Nissan Creates Internet Customer Inquiry and Reservation System Tokyo ‐ Nissan Motor Co., Ltd. today announced the creation of an Internet customer inquiry and reservation system, called Clicar*1, in a joint effort with Nissan dealers in the Tokyo area*2. This new system will be put in operation initially for the Tino*3 set to be announced and released on December 22 as a novel wagon concept. With this system, customers can request an estimate on a new vehicle through Nissan's Rashinban home page on the Internet. After an estimate has been prepared based on a dealer's set retail price and reflecting the customer's desired grade, body color, optional features and other items, a reservation can be made via the home page to meet with the dealer's sales personnel to negotiate the specific details. This system will greatly enhance the convenience to customers when they are considering the purchase of a new vehicle. Nissan has so far proposed and adopted a variety of "new buying methods," including an individual leasing program and a credit purchase plan with a fixed residual vehicle value. The Clicar system is being introduced as another new proposal which will enable customers to examine a new car purchase more efficiently, saving them considerable time and effort in the process leading to negotiations with sales personnel at a Nissan dealer. The system will first be put in operation at Tokyo area dealers handling the new Tino, enabling customers to request estimates and make reservations online to meet with sales personnel concerning this model. Nissan plans to steadily expand the range of models handled and the number of dealers involved, taking into account customers' opinions and reactions. Nissan was quick to explore and to give concrete expression to new possibilities for communication with customers regarding their vehicle needs and uses via the Internet. The efforts made to date have included the creation of Nissan's original Rashinban home page, sales of special specification vehicles over the Internet and the implementation of the V*4 system for responding to customers through the Internet. The Clicar system is also one part of these efforts and will further strengthen Nissan's Internet-based systems for supporting customers' use of their vehicles in everyday life. Nissan plans to continue these vigorous efforts to explore new avenues of communication with customers via the Internet in pursuit of greater customer convenience and benefits. Moreover, Nissan dealer sales personnel, known as "car life advisors," will carry notebook personal computers with them beginning in the next fiscal year, which starts in April. This will enable them to respond accurately to customers' needs, including the provision of a wealth of product information in an easy-to-understand format. They will make product presentations on their computers, provide product information, including comparisons with rival models, and prepare estimates, order forms and credit purchase plans, among other activities. In addition to communication with customers via the Internet, Nissan intends to promote greater use of information technology on the front-line of sales. This will strengthen customer response capabilities and enable the entire Nissan Group to offer customers greater convenience with respect to their complete vehicle needs. *1The name Clicar was coined by combining the English words "click" and "car." # # # Contact: Foreign Media Section
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