We set over three hundred quality assessment criteria judged from the customer's perspective.
Experts conduct over three hundred checks during the testing process.
AVES (Alliance Vehicle Evaluation Standard) masters conduct strict inspections
Nissan builds a number of test vehicles and performs repeated running tests and simulated running tests to elevate production precision before we deliver a vehicle to the customer. Each of our test vehicles is evaluated on more than three hundred criteria based on the customer's perspective in an evaluation test system called AVES*. The vehicle is then packaged and used to train experts who conduct further assessments. Only company-certified experts known as “AVES masters” can perform the final rigid assessments.
- * AVES is an abbreviation for Alliance Vehicle Evaluation Standard.
How to catch the customer's eye: anticipate every possible mode of use.
To evaluate the condition of the body paint, we scrutinize the vehicle close up as it is washed, enabling us to spot minute scratches and color irregularities. Engine noise and other sounds are checked at different levels of braking pressure. For functions used less frequently, we apply a heavier “load” during evaluation.
Through countless tests, we strive to reduce the number of problems our customers encounter to zero.
Although the AVES evaluation is mainly conducted during production tests, we also perform it periodically after mass production begins to confirm that we are maintaining initial quality levels. Throughout the various stages and repeated quality checks, we always consider the customer's perspective, maintaining the most fundamental sense of what quality assurance is all about. These processes have vastly reduced the number of customer issues and problems.
Just a single vehicle, yet infinite values: that is Nissan's flexible quality assurance.
The more than three hundred criteria set under the AVES evaluation are standardized worldwide. However, the targeted values may differ slightly according to the region where the vehicles are sold, since customers in different markets place different emphasis on what they seek in terms of vehicle performance.
While all the key quality criteria are standardized globally, the variations are infinite to ensure that every customer's needs are satisfied. That is the primary goal of the AVES test.
